Returns & Exchanges

At Jones & Co, we want you to love every piece in your home, which is why we offer a 30-day return window for all eligible furniture and decor items. If a product doesn't perfectly fit your space, our streamlined process ensures a hassle-free exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back to us in pristine condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or store credit within 5 to 7 business days.