Frequently Asked Questions
Everything you need to know about bringing Jones & Co quality into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Depending on your location, white-glove delivery typically arrives within 2-4 weeks to ensure your pieces are handled with the utmost care.
Do you offer a warranty on your home decor and furniture?
Yes, all Jones & Co furniture pieces come with a limited 1-year warranty covering manufacturing defects. We stand by the craftsmanship of our curated collection.
What is your return policy for change-of-mind purchases?
We offer a 30-day return window for most items in their original packaging. Please note that a 15% restocking fee applies to large furniture returns, and custom-made pieces are final sale.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal. For large freight items, our delivery partner will call you to schedule a specific arrival window.
Are your wood products sustainably sourced?
Absolutely. Jones & Co is committed to sustainability; 90% of our wood products are crafted from FSC-certified timber or reclaimed materials to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.